Customers from Hell
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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Ohhh and one more while I am here.
Last year I was faced with an old guy who had paid £10 for a calculator. Nothing bad there, until he pointed out an old sale sticker that had been on the item when it came down the conveyor and plopped into his hands, £7.50 it read.
Now knowing my consumer law (SPECIFICALLY because some of our customers are such total retards that pretend to know all the ins and outs that I took it upon myself to make sure I was ALWAYS right) I pointed out that it was an error that was clearly genuine and I was unable to give him the difference as he was informed when he paid of the correct and full price. I offered him a full refund and was lovely and polite.
But oh no. This guy WANTED his £2.50. It was very important to him. He NEEDED his money (despite the fact he would have paid the full price albeit for that sticker).
I have never been closer to leaping the counter and nutting a customer. The old bastard rounded his tirade off with an accusation to me of "I know what is going on here, you have your hands in the till." Where upon he left with me shouting "Thank you VERY much Sir" (in the style of Penelope Keith from The Good Life) as he left.
I hope he got AIDS from his fucking calculator.
( , Wed 10 Sep 2008, 0:20, 1 reply)
Last year I was faced with an old guy who had paid £10 for a calculator. Nothing bad there, until he pointed out an old sale sticker that had been on the item when it came down the conveyor and plopped into his hands, £7.50 it read.
Now knowing my consumer law (SPECIFICALLY because some of our customers are such total retards that pretend to know all the ins and outs that I took it upon myself to make sure I was ALWAYS right) I pointed out that it was an error that was clearly genuine and I was unable to give him the difference as he was informed when he paid of the correct and full price. I offered him a full refund and was lovely and polite.
But oh no. This guy WANTED his £2.50. It was very important to him. He NEEDED his money (despite the fact he would have paid the full price albeit for that sticker).
I have never been closer to leaping the counter and nutting a customer. The old bastard rounded his tirade off with an accusation to me of "I know what is going on here, you have your hands in the till." Where upon he left with me shouting "Thank you VERY much Sir" (in the style of Penelope Keith from The Good Life) as he left.
I hope he got AIDS from his fucking calculator.
( , Wed 10 Sep 2008, 0:20, 1 reply)
The Aids
I got aids from a calculator once.
Its ok though - it was the good aids.
( , Wed 10 Sep 2008, 1:40, closed)
I got aids from a calculator once.
Its ok though - it was the good aids.
( , Wed 10 Sep 2008, 1:40, closed)
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