The customer was wrong, but in a nice way
I used to work in a call center for a UK water company. You know that they send out payment cards to people who want to pay a little bit here and there instead of all at once or by direct debit? Well this poor woman rang me to find out if she had payed off her water bills, and she had two cards, one for her old house and one for her new house. Every week she had paid a little bit off and heard nothing from the water company. She had actually overpaid one bill by £1000 and the other bill by £800. When I told her she cried, and said she was going to buy a new kitchen with the money. She thought she hadn't paid enough and the evil water company had never bothered to get in touch to tell her to stop paying with the cards.
(Lady of leisure, Wed 10 Sep 2008, 19:17, 1 reply)

So true
Utility companies are massively evil. I used to work in the call centre for Gritish Bas so appreciate the horror. Corporate policy for us would've been to tell her she owed another 200 squid!
(Milo Minderbinder, Wed 10 Sep 2008, 23:00, closed)