Expensive WeekendsChthonic says he's still reeling from a trip to a wedding that cost him nearly £600; while a friend of ours hazily presented his credit card to the bar staff in a shady club in the Baltic states. You know how that one ended.
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Scaryduck LIKES EGG, Thu 13 May 2010, 13:03)
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Go here.Golden rule: keep all correspondence in writing.
Write to them (recorded signed for), stating your case, as calmly and rationally as possible. stick to the facts, know what you want them to do: 1)acknowledge their error, and 2) credit your account. state this clearly. state you will only deal with them in writing. Give them a timescale for a reply (say, 14 calendar days). Keep a record of it.
then if you have got no satisfaction, take all the records of your dealings, and take it up with this lot:
www.financial-ombudsman.org.uk/consumer/complaints.htm
(sorry for lack of lols...)
(, Thu 13 May 2010, 19:10, Reply)
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