IT Helpdesk: Repost from Call CEnter QOTW
"It's me job. Can be very frustrating and very amusing.

I can fix most problems that don;t require physical tech support over the phone. It's just a matter of finding the level of understanding of the customer without crossing the line into becoming a condescending techy.

The big problem arises from trying to work out what the problem is. No matter what the user says the problem is probably something else.

Some classic ones are:

"I can't access the internet" (monitor turned off)

"I can't print this document" (user has forgotton password to log on)

"My PC is on but the server is off" (The monitor is on but the PC is off)

"I can't send any emails" (the wireless mouse's battery has run out)

"My mouse doesn't work" (The office has been moved round. The users old PC has been disconencted and put to the side to be collected for disposal. The user is sitting at her old desk, infront of her old CRT monitor with a "To Be Disposed" sticker on it's screen, flailing around with an unconnected mouse and keyboard she'd picked up from the rubbish bin. Behind her, her new PC has been connected, powered on and is sitting on her new desk that has her nameplate on)"

*EDITED Seplling
( Crap Little Monkey Deathstar, so good they built it twice, Thu 24 Sep 2009, 12:57, 2 replies)

It's "condescending"
*pats on head*
(Evilweevil is covered in bees, Thu 24 Sep 2009, 13:12, closed)

ta

( Crap Little Monkey Deathstar, so good they built it twice, Thu 24 Sep 2009, 13:15, closed)