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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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It's not just users that make stupid mistakes
We had a company come in to install a sales contact system, which centred around an FTP server in the office. The sales team each had their own client software which synchronised with head office via FTP.

It worked well for a few months... before falling over due to lack of disk space. Digging a little deeper, I found that a load of rogue directories had been created on the FTP server. These were absolutely chock full of porn videos, with a note to the effect that the server was now the property of some bunch of l33t h4x0rz.

It turned out that the people who set it up had been running it as an open FTP server, with full read/write access for anonymous users. We deleted the porn (we may have taken a backup first) and set up proper user accounts and passwords after that.

A couple of others that I've done before, so I'll keep them quick:

Coffee on keyboard at a bus depot. Some bright spark decides to dry it out with a hairdryer but can only find the hot-air gun that they use for bonding windscreens. Result = melted keyboard. Surprisingly, it still worked.

Another bus depot and another keyboard. This time, the user was fed up that people kept borrowing his keyboard and not returing it. His solution was to carefully drill two holes through the space between the function keys and the main keyboard, and then bolt the thing to his desk. He couldn't understand why it wouldn't work - he'd been very careful to only drill through the empty space between the keys.
(, Thu 24 Sep 2009, 16:08, 1 reply)
Your drill-happy user should have opted for a Das Keyboard.
(In the course of preparing this post I double-checked Das Keyboard's website. Turns out the buggers now make a keyboard with symbols. Bloody sell-outs.)
(, Sun 27 Sep 2009, 15:26, closed)

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