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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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The FD pissed himself laughing......
I worked for a smallish company running their ERP system. I was on a managers grade and so felt quite happy dealing with middle management buffoons and batting my own corner.

One fine morning we get quite a few calls saying that folks have:

1) Been kicked off the ERP system
2) Can't access anything on the network
3) Can't print

Well what d'ya know, they're right, and furthermore I can't access anything either. There must be trouble in the computer room. Quick.. to the batmobile...

I walk briskly down to the computer room at the far end of the building, along the major office corridor and am lambasted by a horrible bitch of a product manager, complaining that she can't print an important document. She was one of those who always had an urgent problem and would never let it go.

Just for the record, I can't access some major business critical servers and no fucker on the network can print least of all her. I gave her a polite brush-off explaining that I don't know what the trouble is and I'm just off to have a look. Placated... for now.

I enter the combination for the computer room and open the door and was astounded to see water trickling THROUGH the network cabinet and ALONG the network and power cables. Everything was still powered up but it was slowly getting fucking soaked!!!

Ah well thinks I, at least I know what's wrong.

I didn't wanna touch it while switched on, and in any case needed to get the rest of the department to drop everything and HEEEEEEEELLLLLLP!!!!!!!!!!

I calmly exit the computer room, deftly batting away the mocking comments from the jokers in the office like : 'hurr hurr, he's bust it...' and wander back along the corridor to raise the alarm and get every geek in the building mobilised to help.

Then the self important cow pounced. She had chosen precisely the wrong moment to give me a telling off for our previous exchange (literally 60 secs earlier) and tell me that she still couldn't print, it was very urgent and what was I going to do about it? (Her office was opposite the FD's - smashing bloke, very chilled)

'I'm sorry but you have two choices: I can stand here and waste my time talking to you or I can go and fix the major server problem in the computer room. It's up to you....'

I was so annoyed I just glared at her waiting for a response.... She was agog... Absolutely flabbergasted... The spell was broken when the FD who had witnessed her reaction started guffawing loudly.

I turned on my heels and sorted that shit out.... She never bothered me again.

Length? Probably a 17 hour shift.
(, Thu 24 Sep 2009, 18:25, 1 reply)
I know the type
and for every whine moan or bitch after the initial problem the job WILL take another hour. Fact.
(, Fri 25 Sep 2009, 13:14, closed)

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