b3ta.com qotw
You are not logged in. Login or Signup
Home » Question of the Week » IT Support » Post 527911 | Search
This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
Pages: Latest, 14, 13, 12, 11, 10, ... 1

« Go Back

Like most Helpdesk operatives, I have a million stories of idiocy (mine and the users) but there's one which stands out a mile in terms of a user's priorities being slightly askew to the rest of us...

About 3 years ago I was out of the office on a particularly windy day. On my way back in the afternoon, dodging lorries tipping over on the motorway, I received a call from a colleague. Their point was succinct:

"The roof's blown off the building so we're moving everybody. Hurry up"

And that's literally what was happening. A 5-metre square piece of roofing had been blown off in the wind, so we were hastily moving users into another office (which luckily was being prepared to house them anyway, in light of the knackered state of said roof).

When I arrived, I was met by a traumatic scene. Dozens of people, mainly women, carrying anything they could lay their hands on; files, coats, even the occasional PC, while the big lads from the warehouse lugged the desks from one office to the other.

In the end, the whole process only took 4 hours, in which time we set up desks, connected power and network and repatched the telephones. Everyone was understanding about the time it was taking us (3 of us to reconnect 40+ machines/phones). Except one lady.

Whilst knee deep in cables on a grubby floor, she came over and began to complain that her PC "wasn't right". I looked round to see if one of the others could help her but they weren't available. She then began loudly complaining about how she couldn't work like this, and her face generally took on the guise of a slapped arse. I therefore dropped everything and went across the office to see what the problem was.

The problem? Her desktop PC had been put down on the wrong side, so the power button was too near the floor and she couldn't reach it to turn on/off from her seat.

It hadn't even been connected to the power at the time...
(, Fri 25 Sep 2009, 12:42, 2 replies)
What a
(, Fri 25 Sep 2009, 12:48, closed)
Just for that
I hope you smacked her arse and made it look like her face!
(, Fri 25 Sep 2009, 12:52, closed)

« Go Back

Pages: Latest, 14, 13, 12, 11, 10, ... 1