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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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How to change your password
I used to work at a research lab in Oxfordshire, working on a giant laser. One of the lab technicians was an older chap, with the IQ of a bag of hammers, who was obviously employed as a favour to someone.

I was implementing a new stock database for him and had to assign him a new password for his login. You had to type your new password twice before pressing Enter for the password to register.

Despite me telling him not to press Enter after he had first typed his new password, he did it every time. EVERY TIME, until I was almost shouting in his face to stop doing it. In the end, I had to put my hand over the Enter key to prevent him from hitting it.

He also wanted to include a number of punctuation marks in his password to ensure it was secure, but almost every time forgot what he had originally entered when he came to confirm it a second time.

I'm glad I moved on. And now I'm in the heady world of the DBA. Jesus.
(, Fri 25 Sep 2009, 16:47, 2 replies)
and that
is why you dont let your dba design your ui
(, Fri 25 Sep 2009, 17:56, closed)
hmm...
Sounds like bad UI design. If the default behaviour of a user is to hit return to confirm an entry, why try and change that behaviour - adapt your UI to meet the users main expectations?
(, Fri 25 Sep 2009, 18:04, closed)

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