There's a chap who works in a shop in Dublin, he comes into work one day and discovers that his internet isn't working
This chap isn't a techy, so reasonably enough he calls his companys tech support group. This group is in the companys head office which is in england somewhere.
"Goodness me, our internet is broken" He says
"Not a problem, we'll get right onto it" They say
So this tech bod, in england, calls the group that supplied the interent. This group is based in Belgium
"Goodness me, our internet is broken" He says
"Not a problem, we'll get right onto it" They say
So this tech contractor group calls the local ISP (that's us) who are based in belfast
"Goodness me, our internet is broken" He says
"Not a problem, we'll get right onto it" I say
Now, we are a bona-fide actual ISP and we make our own internets by hand but this shop is in Dublin and our infastructure isn't that well developed in the south of ireland so we sub-contract most of our work in the republic (can you guess what's coming?).
I call the actual ISP who is based in, wait for it, Dublin.
"Goodness me, my internet is broken" I says
"Not a problem, we'll get right onto it" They say

and if it's a good day, they'll phone back a bit later and say

"That should be it fixed now, can you reboot the router?"
"Thanks, I'll get that done now" I say
So I call the tech contracters who are based in Belgium......
( VampireMonkeyOnSpeed a super sexy sexual sex terrorist sex, Fri 25 Sep 2009, 23:16, 1 reply)

So there's a faulty ISDN PRI for a customer down south.
They call us.

"our phones aren't working!"

We do some checks, figure out it's the supplier's issue.

We call the supplier. They agree to take a glance and fix it.

They call us back, say it's our fault. We get an engineer to go to site and verify it's a carrier issue. We go back to the supplier. They call the people they rent the lines from. They call the people *they* rent the equipment from.

A tech is dispatched.

A tech arrives and doesn't have access to the first supplier's equipment room.

Another tech is dispatched, our guy and the rented rented equipment tech's guy shoot the breeze.

Access supplied.

They all descend on the faulty gear, play with wires, run BURT test, take circuit down, mess with more wires, think it's fixed, plug it all back in.

Sign job off.

We call customer to close job.

Their phones aren't working.

Repeat from step one.







There's too many contracted to contractors to suppliers who rent from other suppliers networks in this country....
(Scritty Bakerman., Sat 26 Sep 2009, 17:32, closed)