IT SupportOur IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.
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Scaryduck LIKES EGG, Thu 24 Sep 2009, 12:45)
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But....Ones that stick in my mind include: "User wants to know how to reply to an email"
...isn't this the sort of thing an "IT trainer" SHOULD be dealing with??
(, Mon 28 Sep 2009, 7:14, 1 reply)
Everyone who starts here has to have an email training session......during which we ascertain their level of computer knowledge.
If someone clearly hasn't used a computer before they get additional training, support etc.
So yes, you're right, I should be doing it. The point here though is that the woman on the helpdesk put it through to me because she didn't know the answer.
(, Mon 28 Sep 2009, 10:25, closed)
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