IT monkey meets IT monkey
I am a mid-range IT monkey. I support the software we sell and maintain the networks we have in the office.

I don't mind helping customers with silly little problems they have. It's only when they call me for the 20th time with the same problem they called about yesterday that I get narked.

The people who REALLY piss me off are the developers of the software and their outsourced IT support somewhere in India.

They are obviously used to customers calling them up with silly little problems, solving them and sitting smugly back in their chair. However, if I have reason to call them this means it's a larger problem and the solution is something they've only chosen to tell the good Lord about and no-one else.

I once had a problem with reporting. I called them up, exaplained the situation and they said "send it over, we'll edit it and send it back to you". Fine, marvellous. Did so, got it back and they'd buggered the report up completely. I explained that the report was wrong and they offerred to try again. They send it back and it was buggered up in a new and interesting way.

Cutting a long story (approx 50 emails) short I ended up having to send over screenshots of the report showing what I wanted highlighted in magenta, looking not dissimilar to a CDC.

They still couldn't give me an answer.
( Joliet, Mon 28 Sep 2009, 11:42, Reply)