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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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But it disappeared!
Many years past I spent two summers in a half-development, half-support job to help build the University beer^W education fund.

My favourite call came through one afternoon, when one of our users made an urgent and somewhat panicked telephone call.

"My mail. It's just gone. All of it."

Getting ready for a long afternoon ahead, I wandered out of the IT office and on to the work floor. Said user was staring at a desktop, looking confused and worried. All of the applications were minimised to the taskbar. (The desktops being Win98 PCs of varying vintages.)

"I don't know where it's gone," she said. "It just all disappeared."
"Okay," says I. "Open the mail program back up, and I'll take a look."
"But it's GONE!"

I decided it would be quicker for me to re-open the minimised mail application than to ask her (now in some state of distress) to open it for me. Click, and the window opens.

"Oh, it's back. How did you do that?"

(, Mon 28 Sep 2009, 19:31, closed)

And then you lunged across the table and strangled her with your bare hands? That's what I would have done.
(, Mon 28 Sep 2009, 22:36, closed)

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