IT SupportOur IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.
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Scaryduck LIKES EGG, Thu 24 Sep 2009, 12:45)
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My ISP is just as bad.My ISP only provides support from 9 a.m. to 5 p.m. Outside those hours they pay some bimbo to answer the phone and provide one of two responses: "Can you send an e-mail detailing your problem? Someone will look at it in the morning," or, "Can you phone back in the morning? The support desk is open after 9.am."
Since that's the entirety of her job, I see no reason why she can't be replaced with an answering machine telling the customers to fuck off and try again in the morning.
When the problem is that one's Internet connection is down, being asked to send an e-mail seems rather, well, counter-intuitive. But then again, I'm a reader.
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flake has nothing against your right leg, Tue 29 Sep 2009, 15:55,
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