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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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An unexpected customer
I used to work for a small web development company, now it has 12 developers but at the time I was the 2nd hire, and often was the only vaguely techie person in the office. The boss quite liked his toys, so we never had to worry about having to use crappy old equipment, but it did mean that old machines tended to pile up a bit. These would inevitably be sold on to mates dirt cheap or put on freecycle.

Anyway, one day a phone call comes through asking for the boss, as the guy had trouble with his computer. The project manager being fresh out of university didn't question this, and put them straight onto me as "one of Andy's friends". After greeting them, they asked for the boss Andy again, so I explained that he wasn't in today, and asked what was up. It seems he'd just bought a computer and he was having trouble with constant blue-screening. I'm thinking this is pretty odd behaviour, but if it's one of the boss's friends I'm not going to be rude, so play along, ask him if anything's failing at POST, tell him to reinstall windows, etc. He claims he's done all of this, and I'm getting quite pissed off at him interrupting my coding, so I tell him to just call the people he bought it from.

Him: "I bought it from you guys."

Bugger, I thinks, must be the shitty old fileserver we were trying to offload a while ago. So I say that I don't really know what's wrong with it, and we'd have sold it "as-is", and there are repair shops around, to which he got really pissy, and started complaining about how piss-poor our customer service was.

Me: "Well, we're not a computer shop, we're a web design company. All we did is sold you one of our old machines rather than throw it away."
Him: ".... so this isn't PC World?"

The stupid fooker had got the number for a small web design company (whose rather distinctive name has been confused with a fetish club before) and PC world mixed up. By chance, one of his mates worked at the local PC World, and had the same name as the boss.


Length? Not too bad for a first try, eh?
(, Tue 29 Sep 2009, 20:10, Reply)

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