I kind of agree
(and yes I work in IT). There are some people who need a lot of help with IT because they're not interested in it, or dno't have a PC at home, or just find it difficult.

Equally there's a bunch of people who seem to think becasue there's an IT helpdesk they can just call up for the slightest little issue. This often happens where the caller has no knowledge of the cost of the service they're calling. They probably never see a bill, or even realise it's a paying service. So they will call the helpdesk without even attempting to think if it's worthwhile, or without attempting to investigate what's going on themselves, and certainly without thinking how their problem stacks up in priority vs all other calls coming in.

And these are intelligent people, just people who are thinking lazily and abusing a service which they think has no cost to them. Some of the calls to IT helpdesk are just ridiculous. Of course some of the IT folks are less than helpful when calls like that come in, I think that's human nature.
(Smale is stuffed, Wed 30 Sep 2009, 10:10, Reply)