Worked in Customer Services for a mail order mobile phone shop.
Never buy your phone from a mail order mobile phone shop. If anything goes wrong, it will probably never be fixed. (Although in fairness that seems to be true of every company's customer support now)
I digress. Most of the callers had legitimate complaints. Some, though, called just trying to blag stuff or because they were the sort who enjoyed complaining. One woman had called a number of times and had really bullied some of the staff. She was ranting about how although she'd never signed up for insurance, she should still be covered and she should get a replacement for the handset she had got wet. Sure enough, the cheque for the insurance she didn't send when she got the phone arrived a few days before she first called in about getting a new phone under the cover. I put a note on the system to transfer her to me when she next called andwhen she did I let her rant, argued with her about whether she should be covered, finally agreed to allow the cover, then told her the terms of the insurance didn't cover water damage. That shut her up. I could imagine blood vessels popping when I told her, "I'm sure worse things happen at sea", before cutting her off.
Length? You probably haven't read this far.
(Scoobs, Thu 12 May 2005, 10:55, Reply)