An open letter to users.
I have to support around 2000 people other than yourself, so I'm afraid I don't have the luxury of seeing each and every one of your little issues as being as critical to the company as you obviously do. My prioritising of these problems isn't a personal affront to you, but a sad reality. The simple fact of the matter is that your complete inability to grasp the simplest of tasks in Word simply isn't as important as getting a server going again and your screaming down the phone about it won't change that. Ever. If it's really that important to you, try looking it up on Google.

Whilst we're about it, I'd like to point out that you're the one calling me up for support, not the other way around. When I ask you to do something, please don't explain to me what you think the problem is and why you think you shouldn't be doing what I'm suggesting, but rather something else entirely. I'm afraid that it's painfully obvious that you don't know what you're talking about. Trying to be helpful is one thing, but telling me how to do my job is something else.

In conclusion, please try to bear in mind that being paid to support you is not the same as being paid to be your whipping-boy. I won't stand for it, so please try not to act surprised when that attitude gets you an attitude in return.
( Kroney, Fri 5 Mar 2010, 16:36, 4 replies)

That is ace
and oh so true.

and is the reason I don't do technical support
( sandettie light vessel automatic New Twitter - @bollocksreally, Fri 5 Mar 2010, 16:39, closed)

Please
Can I copy this to send to my (l)users?
(Obi wanker nobi Its not a bug, its an unexpected feature, Fri 5 Mar 2010, 16:51, closed)

yeah!
This. :)
(bottle_cap, Fri 5 Mar 2010, 18:23, closed)

To be fair to lusers:
If they pay you that does mean you are employed to do what they ask.
Personally, I don't blame the users, I blame the IT management who set unrealistic deadlines and compromise compliance because one of the paymasters is pissed off.
(Me, I'm not... in any way intoxicated, Fri 5 Mar 2010, 19:18, closed)