^^^ similar has happened to me
except someone was using my card in another country - the bank didn't think to cancel it because of the 'unusual activity' of my card being used in TWO countries at the same time.

It was my emergency creddy card, and because I was in NZ and had the sum total of 14 days to return the signed declaration that I HADN'T spent several hundred pounds in the UK (having been spending NZD for the last year or so), well, do the maths.
Try sending something round the world twice in 14 days? Unless I wanted to pay for courier to door as well?!
As it was, I spent enough trying to get this sorted out on overseas phone calls, but all came good in the end (but complete pain in the arse)

Not the first time my card has been buggered up when travelling either
(maggotriddendirtbox fast, feral and sharp as a tack since, Sun 7 Mar 2010, 6:33, 1 reply)

Scummers
In my mothers case, I've started legal proceedings against them for the cost of a return flight. A once in a lifetime trip ruined by their incompetence - it was over Christmas/New Year, so I assume the minimum wages scrotes at the bank couldn't be arsed to phone her, or indeed, sort it out once they were notified.

Everyone should be accountable for their actions, and as such, morally - if not legally - they owe her a trip to see her old school friends.
(dchurch bah, Sun 7 Mar 2010, 9:13, closed)