My Benq monitor when on the blink a few months after buying it.
Like most of you I really need a decent monitor so I forked out good cash for the 24" monster.

The backlight going out, I found was a known fault so the support at first was good and they swapped it out; but they swapped it out for a lesser model. I wasn't happy, so called up told them. They said it would be fixed; but they swapped it again for the same lesser monitor and that one was also a bit damaged. The call centre girl couldn't help, no matter what she typed in to the notes, if the depot doesn't read it - the same thing will keep happening.

I wasn't happy at all. This had gone of for a few weeks and I needs me monitor. So I spent too long working out all their email formats and got every name I could find in head office and emailed the lot. About 20min later I got a call and if was soon fixed :)

If felt like a victory, it is just a shame that if you want something done you have to scream till your blue in the face.
(waxdart hello., Fri 11 Feb 2011, 12:13, 1 reply)

Scream till you are blue in the face? You sent an email.

( buffet_the_appetite_slayer ٩(●̮̃•)۶ jacked in to the ICE on, Fri 11 Feb 2011, 15:54, closed)