I
have a similar thing with BT at the moment. I've just moved house and my phone keeps getting disconnected by BT as I have not paid the bill.

The bill, which incidently, has never been sent to me. I have no idea where to pay or how much to pay.

I phoned them up, and the woman refused to set up on-line billing (as they obviously cannot seem to do the simple thing and send me a bill in the post) as I don't know my 'customer number' (like a phone number shouldn't be the same thing??!).

Me: "I don't know my customer number."
Her: "It's on the top left side of your bill."
ME:"I.AM.NOT.RECIEVING.ANY.BILLS.FROM.YOU!"
Her:"Then I cannot setup the on-line billing service."

Sigh....I've had no phone for over a fortnight now, despite their promise that service would be resumed in 24 hours and that a bill would be in the post.

Bah!
(dchurch bah, Mon 3 Aug 2009, 14:59, Reply)