Three weeks ago we had a printer delivered to our St Albans branch. It couldn't be installed as it was missing the fax module.
We rely on faxes, so it had to be sorted before the old one could be removed. Three weeks go of toing and froing between various accounts people and engineers all swearing blind that they have stock problems and they'll try to get one out as soon as possible before somebody at the branch thinks to mention the package from Xerox head office they received marked "fax baseboard" that they got two days after the printer first arrived.
( Kroney, Thu 25 Aug 2011, 22:12, Reply)