yeah.. we're talking about a different use of the word "support" here.
I really just mean "let me have a standalone printer which I will maintain"

Oddly, my "local" IT, as in the school, are great, and are as irritated with the printers as anyone. But central IT writes policy.
( the mighty badger Aphrodite, on a bar stool, by your side, Mon 29 Jul 2013, 12:51, 1 reply, 12 years ago)

Here if people want to install their home printers on roaming laptops, we'll provide the drivers but no support.
The branches get printers bought through the IT budget fully supported. We will not allow them to install any kit they buy themselves, full stop. I've told people I can't support USB mice before now. It does make sense from an IT perspective because without a fairly homogenous pool of hardware, it can become surprisingly difficult to troubleshoot problems quite quickly.
( Kroney, Mon 29 Jul 2013, 12:59, Reply)

I agree
So what IT need, therefore, is to tell me which printer I CAN buy and install. I don't even need a choice. So they could have one acceptable printer on a list and I would buy it. That's about as homogenous a pool as you could ask for, really.
( the mighty badger Aphrodite, on a bar stool, by your side, Mon 29 Jul 2013, 13:04, Reply)

No arguments here!
I expect they're either locked into a contract with the original supplier of those printers, have no budget to replace them or just don't give a shit. Having worked in a school, I could believe any or all of these.
( Kroney, Mon 29 Jul 2013, 13:09, Reply)