Service is a piece of piss, compared to old 0845
Losing about £4 per call means that we can carry on until the cash reserves run out which is about 5-6months.

It's a mixture of management and commissioning failures. The more calls you can get the lower your price can be to a point (fixed costs paid for by first 200,000 calls a year) so a number of bids went in assuming we'd win more business, but we only won 1/4 of the population.

Main problem is that commissioning was purely on price rather than proven ability or "clinical excellence" which is meant to be the priority so you know, pay shit you get shit.
(PsychoChomp, Tue 30 Jul 2013, 12:22, Reply)