Delivery drivers
have a shit job, which is why I'm usually nice to them. But I have been un-nice once, to the admin staff, when I once stayed off work for a day when waiting for a keyboard to be delivered. It didn't turn up. So I phoned the company and complained.

The woman sort of apologised and said it would be delivered the next day. I asked if it could be delivered first thing and she gave all sorts of reasons why it couldn't, and that she could only say it would be before 1pm. Not wanting to take another day's holiday, I let my feelings on the subject be known.

She still didn't say I could have an early delivery, but then phoned back half an hour later to say one of their drivers lived near me and he'd drop it off on his way home.

Polite but firm complaining works.
( K2k6 has a proper job these days, Mon 8 Sep 2008, 11:58, Reply)