must have just been the banks that I was in
and in fact I have a couple of friends who work in banks and certainly aren't morons.

an example though: I had been there about a week and a customer was really complaining about his money transfer to an australian bank, and the cashiers had cocked it about, but what he really was complaining about was being charged twice, once by the bank he was sending it from and once by the bank receiving it. I ended up having to explain to him what happened with the transaction, and why he was being charged and that we had nothing to do with the bank at the other end.

He was happy with that, and it amazed the cashiers because they didn't have a clue.
( Vipros. clever got me this far, then tricky got me in, Wed 17 Sep 2008, 8:56, Reply)