They are both shite
And hence viewed in high regard by managers with more theoretical knowledge than actual experience. Either will look nice on your CV but as for applications in the real world, forget it. The problem I've found (with ITIL) is that not enough people know about it, so trying to implement anything using it as a basis often flounders.
( chart cat has an itch, Thu 6 Aug 2009, 23:22, Reply)