It seems as if...
even though the ticket was in the wrong place(which can happen a lot), surely they should have noticed when they put through your sale? Even then, seeing as you signed a contract with them, you should technically be allowed to keep the more expensive phone as you both agreed on it at the time.

I would suggest kicking up a fuss and seeing how far you can take it though :P
(brightspark, Wed 16 Dec 2009, 11:08, Reply)