Actually, I think they're told to do it, the 'smile while you dial' theory,
that the customer your calling or who is calling you can 'hear the smile'.

God, if I did a job like that, I would just have to kill myself.

Mind you, which is worse, that, or some indian guy who starts his patter with 'Hello, my name is *insert very English name*', I know they're told to do this, but when you start with an obvious lie, why do you think I'm gonna listen?

I guess it's the companies policies that are at fault though, really...
( ..wil, Sun 4 May 2008, 13:56, Reply)