Said it before, but:
Microsoft. I work in a software house, and when our software goes wrong one of our duties is to fix it as soon as possible, as the customer needs it.

So why is it, then, that one of the largest software companies in the world can't do the same thing? How is it even remotely acceptable for them to expect other people to spend hours fixing problems which they have caused?

And why is it considered normal to release this on a support page: "This is a known problem with the following Microsoft products. In order to fix it, you must... (Procedure which takes an hour to complete)".

They have even provided the means for them to log in to your computer and fix it, so why don't they? Immediately and free of charge that is. We certainly do when there's a problem with our software.

I have also spent the last three hours trying to restore a backup of an Exchange server database onto a new server. Surely that is quite a commonplace thing to have to do, and as such should be easy? Nah, no chance.

And this is why I now use Linux where I can. At least then I can't complain, as I've not paid for it.
(Half of Stephen Fry's right buttock pissed on your dog on, Tue 6 May 2008, 14:05, 1 reply)

Reading from my Eee PC...
...therefore *click*.

Although MS does get some things right - MS Visual Studio for example.
( Amish Information Systems hates misplaced, commas, Tue 6 May 2008, 22:31, closed)