I had this same problem, but not at Rugby.
I went back twice as they had the part in, but had ordered the wrong one. When the correct part arrived they had signed it in to the warehouse, but forgotten to take it from the back of the delivery van; so he drove off with it again.

Admittedly when they did get the part in they fitted it for 1/3 of the price originally quoted.
( M3rx likes the Asian ladies, Tue 6 May 2008, 15:13, Reply)