british gas
what a shower of arses.

i had so many problems with them installing my new boiler and central heating system. they missed appointments, made me wait 3 months for the privilege of ripping my flat up and charging £6k for it, and broke 2 pictures, an antique mirror and a cushion that wouldn't have been in the flat if they'd come when they said they would and it was furniture free.

eventually they grovelled and upgraded my homecare cover from the one that came free with the boiler to the top "homecare400" as compensation.

roll on three months to yesterday when we smelled gas from this brand new expensive boiler and pipes (i had been hosting a hen party and had 15 guests). not gut gas, although my friend sam is gross like that, but british gas. leaking at £10000000 a unit. transco came out, turned it off, rang british gas who said they could come in the helpfully specific time period of 12-6pm.

so i sacrificed lunch with the girls and waited in. and waited. and waited. at 6.05pm i rang them, to be given a PACK OF LIES. apparently the road had been closed by the police (i checked. it hadn't. and if it had, there were 137 different side streets giving access). and apparently he had rung my phone. yes, i thought i'd sit in all day and ignore it when it rang.

i went ballistic. the phone monkey kept bleating that he had offered me an alternative slot - 12-6pm on a workday - and it "wasn't his fault if i couldn't make it"!!!!! grrrrrrrrrrr. i even pulled the "i'm a lawyer and will you pay my £195 an hour for sitting on my arse waiting for your plumber who won't turn up" card, which is strictly against professional ethics, but sadly it does work.

when he said for the 137th time that he couldn't do anything else, i calmed down and said coldly: "then i'll tell you what you'll do. put me on hold. and go and get your supervisor." eventually i kicked up such a fuss that they sent me an emergency plumber at 9pm on a sunday. result.

except that they actually sent a lazy emergency monkey who couldn't fix it. back to the phone this morning. eventually i have an appointment tomorrow, for which they want to charge me £100 an HOUR despite the fact that this was supposed to be covered on the compensation i got the last time they f*cked me over like a kipper.

apparently they only gave me homecare 200 as compensation, and i need homecare 400 to cover the pipes.

but, i said, didn't homecare 200 come free with the boiler? so in effect, you gave me compensation which i'd already got for free? how's that for a rip off?

i am STILL waiting for them to call me back..... i am going to print off all these british gas stories and send them to every single director of that company at his home address! c*nts, c*nting c*nty c*nts!!
( rachelswipe with a fork, Mon 19 Feb 2007, 16:12, Reply)