A few years ago...
I worked in a call centre, one day I the computer called the next "customer" and a rather confused old man answered, I was trying to explain why I was calling, all he kept saying was that he had just come out of hospital, exasperated I said "ok, no worries, I'll call back in a few days", he then said "I've fallen over and I can't get up". Shit I thought, I was genuinely worried so I tried to explain to him that it's not a problem, I have his address on record, I'll call an ambulance and they'll come around and check you're ok. So, being a very nice guy and making sure he was ok.

I phone the ambulance, get through to the right county, explain to the person that I'm just call centre staff, but I've spoken to a gentleman by the name of Mr So and So and he lives at this address, he's fallen over and can't get up and sounds very confused.

The 999 person said thanks, we'll send someone around, I explained that I think he's alone so they may have to break in or something.

What thanks did I get for helping someone's Dad or Grandad? What thanks did I get for trying to help?

Fuck all! Not a single letter or phonecall of thanks from the family! I told the 999 staff who I was and what company I was calling from (a well known company I hasten to add) and the family did nothing to say thanks. I didn't want rose lined pavements or anything like that, but a letter or a phone call to someone in the company who could pass it onto me would have been great.

Miserable ungrateful bastards!
(Laxly, Tue 29 May 2007, 15:31, Reply)