I've worked on quite a few IT systems for health
and a few for social services in my time. I seen training and cultural change costs range from between 5 times to 12 times the Hardware/Software capital costs and IMHO that's the chiefonly real reason why IT programmes go "over budget".

The suppliers always get it in the neck despite continually telling procurement that they need to budget more for training, no you don't under stand you need to budget more for training, no YOU NEED TO BUDGET MORE FOR TRAINING....... eventually they give up and the customer learns the hard way.

The Truth is staff have to change, training is only the start of it. Those that do not change end up leaving, going on sick or taking early retirement. I have a sneaking feeling that this is the customers agenda all along - they purposely under-budget the training/change program to weed out the fuckwits - but I seriously doubt my clients are bright enough to think that way despite commanding million/billion dollar programmes.

Unfortunately if the staff don't buy in to what you are trying to do, you might as well give up. It's not their fault - if they are sent on an advanced application course and don't know what a fucking mouse is then it's a highly likely that someone has fucked up the training/change budget big time.
( buffet_the_appetite_slayer ٩(●̮̃•)۶ jacked in to the ICE on, Tue 20 Mar 2012, 9:47, Reply)