Same happened to me
except my stupid insurance had mitakenly put a no-fault claim down as a fault claim and so had increased my new premium to £800. When I got the renewal docs through, I called them to ask why it was so high (usually £300pa) and that there was no way I was paying that and hung up.

They then took the money from my bank account. I called them and went mental and they told me that as I'd not written to them to tell them to cancel the policy, I had agreed to the renewal. I pointed out that I'd told them that I'd said 'no way' on the phone and demanded that they dug out the recording and read me the script. Some little tosser said that he didn't have to read it to me etc yada yada, manager called and more arguing.

Eventually I got all the money back and an apology.

You should cancel the cheque and demand an apology from them. You owe them nothing!!!

*makes fist*
:)
( camp freddy well, would you look at that!, Fri 1 Oct 2010, 19:38, 1 reply)

Direct Debit guarantee
www.financial-ombudsman.org.uk/publications/ombudsman-news/27/27-directdebit-guarantee.htm

The error on the claim means you'd have been entitled to your money back in any case, as an erroneous amount was debited.
( Snappyuk gets BIGGER with free sample., Fri 1 Oct 2010, 21:38, closed)