I don't know,
try contacting their customer support department or something.
( Moon Girl Technologies horrendous beanbag, Wed 13 May 2009, 14:07, archived)

yeh did that it's useless

( Mortal Wombatteries not included - Awesome Awesome Awesome, Wed 13 May 2009, 14:07, archived)

their first reply is automatic,
you need to persevere until you get a human being. There's nothing anyone here can really do about it.
( Moon Girl Technologies horrendous beanbag, Wed 13 May 2009, 14:08, archived)

try asking questions that will break the automaton
such as "this statement is a lie" or "play noughts and crosses against yourself until you become a pacifist"
( spacefish bong!, Wed 13 May 2009, 14:10, archived)

they aren't questions

( spacefish bong!, Wed 13 May 2009, 14:11, archived)

oh piss off

( spacefish bong!, Wed 13 May 2009, 14:12, archived)