I've definitely missed the point.
Who said anything about complaining? You said in your opening post that your app logs delays and shares the monthly report with the authorities responsible.
( Neptune A dole queue dosser and foul mouthed chav., Sun 9 Feb 2014, 14:59, archived)

exactly?
Are you telling me that after spending over 5k on a yearly season ticket they are logging your delays?
( Firkinfedup last shat on your wife's tits at, Sun 9 Feb 2014, 18:07, archived)