full refund, plus 50% off their next booking with Haven
That's £75 in the bag, right there.
(Smegg Wallace The O.G. Q.R., Thu 8 Jul 2021, 11:51, archived)

That should pay for a replacement crack pipe

(The Porcupine From Purgatory katsu revival trust, Thu 8 Jul 2021, 11:55, archived)