It'll like be an insurance claim
they'll ask me to complete a form, forward it to their insurers who may send an adjuster out to assess the cost of repairing it. It's a big firm, they probably have this issue from time-to-time and just follow a procedure.
( garold you're on mute I SAID YOU'RE ON MUTE, Fri 10 Sep 2021, 13:47, archived)