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# Hmm, no arguments there
I will ring them up but I want to know what I'm dealing with first, if it's really out by so much, and they think it's genuine, then I need to be able to ask what makes us so different rather than be told it's typical.
(I helped save b3ta! Jessie © needs pirate name suggestions, Wed 18 Jun 2008, 8:51, archived)
# Have you got last years bill for the same period?
That's normally a good judge of whether something is amiss.

EDF rather foolishly print last years amount on the bill so you've got a quick comparison
(I helped save b3ta! Joe Scaramanga with a G-double-O-D vibration, Wed 18 Jun 2008, 8:58, archived)
# No, we've only been here just under a year

the key thing being that we set up a direct debit from a joint account we never really look at, just has bills going out, I had thought the payments were quarterly but they're actually monthly.
(I helped save b3ta! Jessie © needs pirate name suggestions, Wed 18 Jun 2008, 9:01, archived)
# ouch
and you're definitely not in credit with them?

when we had ours installed they charged us an arbitrary £50 a month - then after a year they gave me £450 back and dropped the DD to £10 a month
(I helped save b3ta! Mighty Nibus who dares gins | @nibus, Wed 18 Jun 2008, 9:03, archived)
# Nope.
We are with the electricity, same provider, because they just charge their same estimation every month, but the gas is only about £40 in credit over the whole year of paying!
(I helped save b3ta! Jessie © needs pirate name suggestions, Wed 18 Jun 2008, 9:07, archived)
# hmm
definitely sounds like something's up - do you know what the people in the other flats pay?
(I helped save b3ta! Mighty Nibus who dares gins | @nibus, Wed 18 Jun 2008, 9:10, archived)
# No, but I'm going to ask now
Boo for rip-off merchant companies we're supposed to trust!
(I helped save b3ta! Jessie © needs pirate name suggestions, Wed 18 Jun 2008, 9:12, archived)
# heheh yeah
"Our primary concern is for our customers"

No it isn't. You're a business. Your primary concern is making money. Out of your customers.
(I helped save b3ta! Mighty Nibus who dares gins | @nibus, Wed 18 Jun 2008, 9:15, archived)