It happened to my brother's
He phoned Microsoft and they paid to ship it to Frankfurt, fix it for him and post it back. Took about a week.
(
zoldergoose,
Sat 24 Jan 2009, 2:29,
archived)
Stupid-sounding but absolutely serious comment:
try using IE if you're not already doing so. Some sections of MS's site will only work properly on IE
(
mofaha ┐( ˘_˘)┌ ʅ(́◡◝)ʃ,
Sat 24 Jan 2009, 3:34,
archived)