You could tyry going back to the Whorehouseand laying the Sale of Goods Act on them, which basically states the retailer has the responsibility
www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
Retailers are pooing themselves over this at the moment, sicne the BBC did a big report on it.
My Xbox recently died out of warranty, phoned Game HO, they said there was nothing they could do. I mentioned the SoG Act and they suddenly went, take it to your nearest store and get it replaced.
At the end of the day, you've done nothing wrong. You bought a prodcut in good faith, based on the advice you were given. This has turned out not to be the case, so it's their fault.
(www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
Retailers are pooing themselves over this at the moment, sicne the BBC did a big report on it.
My Xbox recently died out of warranty, phoned Game HO, they said there was nothing they could do. I mentioned the SoG Act and they suddenly went, take it to your nearest store and get it replaced.
At the end of the day, you've done nothing wrong. You bought a prodcut in good faith, based on the advice you were given. This has turned out not to be the case, so it's their fault.
Joe Scaramanga with a G-double-O-D vibration,
Wed 4 Nov 2009, 11:13,
archived)
Thanks I've bookmarked that I'll show it to Jamesbut I think he's of the mind that it's not worth fighting over - I think it is and I'm bloody annoyed as anyone can be caught in such a trap especially with T-Mobile mobile broadband - steer well clear of them unless you know what you're getting.
(
maiden is filmed before a live studio audience,
Wed 4 Nov 2009, 11:17,
archived)