This one IS workplace related
I'll keep it brief. We got a new area manager, a lass who was transferred from working in some other company in a management position to ours. Didn't really know much about the company, didn't matter. We were always told by the company that if we stuck by their rulebook and just regurgitated their policies they would cover us.

I sang from the company songsheet on one occasion (thankfully near the end of my time there), when a customer was unhappy, and was supported by my assistant manager (who was present). That wasn't good enough, so I called the manager of the store at her home and she said I was doing the right thing and to tell the customer to deal with head office. The customer was having none of this and forced me to ring the area manager, who, on hearing my story just told me to give her a full refund via head office and basically made me and the rest of the team look absolute dicks. Would never have happened with her predecessor.

Still, what did I expect from a company whose senior management tried to make out that I'd (albeit accidentally) undercharged for a product, wouldn't relay details of my "crime" directly to me, and when it came to presenting "evidence" had actually lost all the receipts in question. Incompetent fucknuggets, I can't believe theyre still in business.
(zenmeban thinks the weather could be better, Thu 10 Jun 2010, 14:09, Reply)