You gotta love lawyers...
the law firm I worked at had two receptionists as the management didn't like clients getting an automated phone message when they rang in.
Fair enough.
Problem was it had more than two incoming phone lines, but only two incoming slots on the switchboard, so if the girls had one person on hold and were talking to another, the rest of the clients HAD to get the automated message... shimples.
The managing partner used to obsessively go over the phone stats and berate the two girls if more than 5% of clients' calls went to auto. THERE WAS NO WAY OF IMPROVING THE STATS AS THEY WERE BASED PURELY ON THE COINCIDENTAL NUMBER OF CLIENTS WHO HAPPENED TO RING IN AT THE SAME TIME.
so if the phone didn't ring all morning and then twenty clients decide to phone in at 12.02 (which happens a lot given that a lot of people ring in their lunchhour) then 18 of them would get the auto message.
Cue the receptionists getting a right old bollocking. Nothing worse than getting reamed over something you can't control, is there?
(I used to hear them bitch and whinge in the tea room, in case you were wondering)
( Sallyrsm, Sat 12 Jun 2010, 9:39, Reply)