When leaving a bank, close all your accounts
For ages I was with the TSB from a spotty kid to a awkward greasy teenager, however after getting cheesed off with their continued imcompetence and the fact that they wouldn't change my local branch from Leicester to Oxford where I'd moved because it might involve them doing some actual work.

Anyways, after dutifuly closing my current account with TSB and opening a new one elsewhere, I was told that all my direct debits etc.. would be moved over. In the process of moving over I'd forgotten that I'd had a crappy savings account still with TSB that I couldn't be bothered to close as it only had 23p in or something.

Cut to 10 months later when I'm suddenly getting snotty letters from TSB saying I'm overdrawn. I'm thinking wtf, I closed my account with them. Turns out there was a direct debit that was missed off, and when my insurance company decided them wanted some cash, charged my defunct TSB account.

Now TSB in their finite wisdom reckoned that since that account was closed, why not charge it to my 23p savings account instead, it's all the same to them.

So after having to pay the money back into my TSB savings account plus the charges, I wrote them a shitty letter asking them wtf they were thinking and to close that account as well.

Never got a response, the shower of cunts.

Morale of the story, if you're going off in a strop, make sure you close all and any accounts with the bank you're leaving.
( flapmeister knows where your mum lives, Fri 17 Jul 2009, 10:10, 2 replies)

So... let me get this straight.
You failed to pay attention to your banking arrangements, and expected the TSB magically to pay special attention to you and your case and to sort out your bills for you; then, when they didn't, you blame them.

Is that about it?
( Enzyme is powered by sunlight, Fri 17 Jul 2009, 12:29, closed)

Nope, that's not about it...
I expected TSB to reject the direct debit as the account that it was linked to was closed, rather than redirect it to a different neglected savings account with insufficient funds which I'd had since I was 10 or so.

The insurance company would have then contacted me to check the payment details and I would have told them my new account details at my new bank.

That's what would have made sense to me, do you work for TSB or something?
( flapmeister knows where your mum lives, Fri 17 Jul 2009, 12:40, closed)