There's also what I'll refer to as 'the security loop'...
So, picture the scene: you're sat at home nomming on some tasty titbits when the phone rings (most likely landline as no-one seems to call my mobile anymore :( ). You pickup and get some phonemonkey asking for security details before they can discuss your account.

I find it hilarious to bring out the "How do I know you're who you say you are?"
"Well, we have your phone number and know your name."
"Um...so does half of the subcontinent of India it seems at times."
"Ok, well, verify your secret password and we'll give you pertinent details to identify we ARE from 'company name/bank/whatever'"
"Hmm, well if I can't guarantee you are who you are before I give a SECRET password - why would I give it out? that wouldn't be too secure would it?"

Honestly, try it - 5 minutes of increasingly frustrating call for them, ending only when I tell them to write to me and I'll call them :)

I bet there's hundreds of voodoo dolls of snee out there...
( snee held his breath since, Wed 19 Jan 2011, 11:04, Reply)