I worked for...
A mobile phone company, which may sound northern due to its name, used to sound like a 3 digit number. It was actually contracted out to the company I worked for. Anyway, some incidents:

1. Everyone would do drugs then chat shit on the phones to customers.
2. A few people worked out conferencing, then when people called in, they pretended to be Australian radio presenters. Customers loved it.
3. We were all called to a meeting one day as man juice was found on a cubicle wall in the toilets!
4. People worked out that if you mute on the system, team leaders can tell, but if you do it on your headset, they cannot. This meant that you have it on mute as a call comes in, then wait until they get proper pissed off and then do your greeting, they suddenly change to nice people.
5. On her first day of training, one person got asked what she was wearing and was told that she sounds sexy. Bloody perv.
6. On the system, you could reset your pc and when it comes back up, it would let you in without typing a password, which meant that lots of people ordered phones on non exsistant account, posted to some address. Some dumbass created her own account in some name, to her own address, then had people ringing her for phone orders on it. She had voicemail, which we reset the pin to. It had lots of messages of orders. The police soon got hold of that fraud!
6.1 You could also cancel peoples account using 6 if they pissed you off and there would be no trace as notes were not written until you sign out of the account.

Fuckin place. I walked out in the end as a team leader wanted to fight me. That is how unprofessional it was.
(goonbreath, Thu 3 Sep 2009, 13:19, 2 replies)

I think i worked there too
This story sounds very familiar to me. The call centre didn't happen to have a three letter acronym name and be located in Greenock did it?
(qosno1, Sun 6 Sep 2009, 20:05, closed)

Surely not CST
Fuck me, I worked there too!
(Barfly, Wed 9 Sep 2009, 16:54, closed)