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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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I'm not thick, just slow at times
I did do working for a Motorcycle Insurance Company once upon a time.
Mine job did not involve cold calling, no no, the peeps called me.
Run through details and get quotes and that. Sometimes people would call back to retrieve a quote, and as such their details were already in the system. I had to run through and check them.

Now being a naive chap I had never seen the name Cockburn written down before, although I must have heard it said.
For nearly two years I greeted returning customers with "So that's Mr Cock-Burn looking for fully comp on an R1... "
I remember once, after such a call, I decided to check how many Cock-Burns there were in the system. I couldn't believe how many people there were with that name, and I'd never met one in real life.
No-one ever pointed it out, but looking back I can remember one or two exasperated "*sigh* Yes..." from the other end of the line.

A similar thing happened with Bi-Cester, until a customer pointed it out.
I know now. My life is better for it.
(, Thu 3 Sep 2009, 14:10, 6 replies)
Is it pronounced dfferently to how it's written down?

(, Thu 3 Sep 2009, 14:15, closed)
is the phonetic spelling.
It's also the only two syllables most of the inhabitants can use.
(, Thu 3 Sep 2009, 14:34, closed)
True. OH is one of them. They get excited at seeing townies who only have 2 eyes.
(, Fri 4 Sep 2009, 20:40, closed)
carole nash??
(, Thu 3 Sep 2009, 14:25, closed)
I've done the same, mate!

Only face to face trying to flog some twatty old bollocks insurance or other...

Fucking weird names... Bane of my life... Have a click!
(, Thu 3 Sep 2009, 15:10, closed)
Not Green-Halg as you might think (I did) but Green Nalsh.
(, Thu 3 Sep 2009, 22:15, closed)

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