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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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What happened with you and SKY?
Please share.
(, Thu 3 Sep 2009, 14:32, 1 reply)
It would be such a long boring rant with no punchline
To cut a long story short, I was phoning thier call centres on a weekly basis for 2-3 months because I wanted to cancel, each time it would be "yes sir, that is done" and nothing would get done and I would be charged more money.

All the usual call centre hell, waiting on hold, having to explain the situation each time I was transferred, being cut-off, staff refusing to tell me thier name or ID number so the next time I called I could say "Billy Smith No: 876346 said on date/time that this would be done".

In the end I wrote a letter of complaint and got a refund.
(, Thu 3 Sep 2009, 14:42, closed)
Ditto
That sounds like Tiscali - I wonder if they employ the same staff
(, Thu 3 Sep 2009, 15:04, closed)
You never know...
it took so long to sort out my SKY problem, they changed from Scottish call centres to Indian call centres. Both were shit.
(, Thu 3 Sep 2009, 15:14, closed)

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