My first ever customer
I spent a week being trained to work in a call centre before landing a real job. The first time I was sent out "live", with someone next to me to monitor my call, I got a Scouser.

"I want to cancel my credit agreement and this freezer"
"Okay, sir. Can I have the details..."
etc...

As this goes on, and I'm filling in boxes, he keeps chatting.

"I'm doing this because me fiancee's gone and dumped me and I can't afford repayments"
"Erm.. sorry to hear that, sir"
"I mean, I get this job, but then I'm spending too much time there..."
"Er.. right, let me just call up this screen..."
"... and so she goes and shags me best mate and tells me all the details"

AND THEN HE STARTS THE BIG, WEEPY, SNOTTY CRYING DOWN THE PHONE WHILE TELLING ME THE REST OF THE SORRY TALE! I'm desperately trying to get the right screen up, solve this problem and get him the fuck of the line!

Finally, I cancel his deal and say details are in the post etc..

"Ta, lad. You've been the kindest guy I've talked to in the past month"

My trainer, who is meant to jump in any time I am clearly struggling? Pissing herself with laughter at this guy's life and my clear discomfort so much that she couldn't take over.
( Rev. A-MOL is lurking around these parts again, Thu 3 Sep 2009, 18:49, Reply)