Call CentresDreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
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Scaryduck LIKES EGG, Thu 3 Sep 2009, 12:20)
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InternetsVirginmedia.
I had cause to phone them twice during my three years with them, both times whn my net went down for extended periods and no apparent reason.
Now, my telephone line was in the lounge downstairs, and was a slightly older, handset still on a cord affair. My Internet connection, with PC, was upstairs in my bedroom.
The first person I spoke to at Virgin's call centre refused to try and help me in any way, until I was both on the phone and sitting infront of my computer. Telling him that the two items were in different rooms was useless, he just didn't get it. He suggested I move my phone upstairs. I replied that there was no phone point there, so I couldn't. Then, he suggested I move my PC and kit downstairs, next to the phone.When the inadequacies of this plan had been rammed through his skull, he then suggested that I call tech support back on my mobile. But, whilst calling them from a Virgin landline was free, if I called from my mobile, it would be £1.50 a minute. Including any time I spent on hold (which had been in the region of about 15 minutes just to get connected to this chump. I asked if he could phone me back on my mobile instead. Monkey says no...
In contrast, the other time I phoned them, the guy on the end was charming, polite and helpful. He more than happily called me back on the mobile, within 30 seconds of my hanging up from the landline, and fixed my problem in about 5 minutes. For which I asked to be put through to his supervisor, to whom I gave glowing praise of his employee's competancy. After all, a job well done...
(, Fri 4 Sep 2009, 17:08, 1 reply)
That's the thing, for all the sociopathic/mentally deficient/non-English-speaking staff there are manning call centres, there are also a reasonable number of friendly, helpful people who just want to do right by those they speak to and unfortunately very few people ever take the time to thank them or to make sure that their superiors are aware of how good a job the do.
(, Fri 4 Sep 2009, 20:00, closed)
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